Beware of Phone Scammers

Scammers are calling hotels again asking to be connected to room numbers. If they get an answer they say they are from hotel corporate and that there was a problem with the guest credit card.

They ask for the credit card information, take it, then tell the guest that they are discounting the room 40% for the trouble.

Make sure your desk clerks get specific names with room numbers before connecting. If you have an automated system keep an eye on it.

Maybe even post a sign at the front desk saying, “Never give out credit card info over the hotel phone”. Just a thought.

About the Author: katief